Cancellation & Refund Policy
www.tarinivij.com believes in helping our customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on tarinivij.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If the product has been dispatched/shipped from www.tarinivij.com, it will not be eligible for cancellation.
For Non COD Refunds
- Return shipping charges will be borne by the buyer.
- Goods must be returned within 10 days of cancellation
- Send us your details via email at firstname.lastname@example.org (which is given below)
- Order No. and goods detail that you order along with order amount
- Bank Account number and name,
- Account holder's name
- Account type
- IFSC code,
- Branch name,
- Reason for return
- There will be a small inspection on our end
- If all seems right, your amount will be refunded in to the account given within 10-15 working days
For COD orders
- Return Shipping charges will be borne by buyers.
- Goods must be returned within 10 days from the date of cancellation.
- There will be a small inspection on our end after receiving the product.
- If all seems right, a credit note will be issued in your account within 24-48 hours.
INDIAN WEAR / CUSTOMISED ORDERS
We would like to specify that we don't offer exchange/refund on customised order and indian wear products, but in case of alterations, we will be happy to assist you. Courier charges will be applicable for the same and will be borne by the customer.
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +919971560466 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery;
- Any product without a valid, readable, un- serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
We offer free shipping on all our pre-paid orders above Rs.3,000. For COD orders, we charge an additional fee of Rs. 200. An extra charge of Rs.100 is applicable on orders priced below Rs.3,000.